Now that the United States is beginning to open up in response to CDC guidelines, businesses are being forced to consider how they will change their policies in response to the easing of restrictions. And veterinary hospitals are no exception.
Since I joined my current practice in the middle of the pandemic, I have never experienced what it is like with owners coming inside with their pets. Space in the clinic is already tight as it is and, given the fact that staff and clientele have grown accustomed to the current status of curbside appointments and drop-off, it will be interesting to see what will transpire.
I have found that many of the first-time pet owners I meet are confused and disappointed to learn they cannot accompany their new little bundle of joy into the clinic.
I could not help but sympathize with a recent client, who brought her new Persian cat to our clinic and did not want to be separated from her. She had so many questions about how to take care of the cat and wanted to be present for the physical exam. I heard her frustration and attempted to be as communicative as possible, outlining what the kitten needed and lamenting to her that unfortunately our current policy would not permit her entering. I would like to think that I helped her, but it may have been an impossible task.
Certain people and personalities may just need that in-person touch. As to when that will once again become an option, the jury is out!
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